Question 1

How do I make a purchase?

Accepted Answer

Purchasing on done.supply is easy: - Browse our catalog and get inspired. - Once you have found the right product, select the size, color, quantity and click on the "add to cart" button. - Check the items in your cart by selecting "cart" at the top right of the page. - To proceed with the purchase, click on "checkout", then enter the shipping and payment details to complete the order. - If you already have a DONE! account, you can log in to your account and checkout faster. - If you would like to receive an invoice for your order, please contact our customer service team at info@done.supply as soon as you have placed your order.

Question 2

Can I request an invoice?

Accepted Answer

Of course, to request an invoice you must contact our customer support team by writing to info@done.supply, within 24 hours of purchase. Make sure you have provided all the details necessary to allow the invoice to be issued, including tax code and/or SDI, otherwise the request will not be taken into consideration.

Question 3

Can I change my order?

Accepted Answer

If you need to change or cancel your order, please contact our customer service team. Contact us immediately after placing your order and we will do our best to help you.

Question 4

What forms of payment does DONE! accept?

Accepted Answer

DONE! accepts payments with all types of credit cards (Visa, Mastercard, Maestro and American Express). We also offer the following quick payment options: PayPal, Apple Pay, Google Pay.

Question 5

What happens if a payment error occurs?

Accepted Answer

Check that the payment details you entered are correct and contact your bank. If problems persist, contact our customer service at https://www.done.supply/pages/contacts and include the following information in your message: 1. Operating system used. 2. Internet browser used. 3. Payment method. 4. A description of the problem and when it occurred. 5. Details of any error messages received.

Question 6

When will my order be shipped?

Accepted Answer

We always do our best to process and ship orders as quickly as possible. We will notify you via email as soon as your order has left our warehouse. If the order is placed on a weekend or public holiday, it will be processed on the next business day. During holidays, delivery may take longer.

Question 7

When will I receive my order?

Accepted Answer

All orders are shipped from our warehouse in Italy. Shipping times vary depending on the shipping service selected at checkout and the delivery address. For more information, we invite you to simulate placing a new order and check the delivery times indicated in the available shipping methods. DONE! is not responsible for unexpected shipping delays.

Question 8

How can I track my order?

Accepted Answer

A tracking number or link is included in your shipping confirmation email. If you have not received one, contact our customer service from the page https://www.done.supply/pages/contatti .

Question 9

How much will I have to pay for shipping?

Accepted Answer

Shipping costs vary depending on the delivery address and the shipping service selected at the time of payment. For more information, please simulate placing a new order, enter the delivery address and check the shipping costs indicated for the available shipping methods.

Question 10

Are there any extra costs to be paid?

Accepted Answer

Orders from countries outside the European Union may have to pay duties according to local customs regulations. Please note that shipping costs do not include taxes or customs duties: these costs are borne by the customer. If you choose to refuse the shipment, you will be responsible for any duties, taxes and/or customs charges incurred in returning the Items. All orders within the EU are exempt from customs duties.

Question 11

How do I return a product?

Accepted Answer

To organise your return, please contact our customer service at https://www.done.supply/pages/contact within 14 days of receiving the product. We will get back to you with all the necessary instructions to organise the shipment. After receiving your return, we will check the quality of the item(s) to ensure that they meet our return policy. In this case, we will refund you via the same payment method used for the purchase or send you a voucher by email. If your return passes quality control, it may take up to 14 working days to receive your refund or voucher.

Question 12

What is your return policy?

Accepted Answer

Please follow the full guidelines at https://www.done.supply/policies/refund-policy to perform your return.Items must be returned no later than 14 days from the date of receipt of your order.Make sure your items are returned new, unused, with the original labels attached and in the original packaging. Returns that do not meet our policy will not be accepted or refunded. In that case, the customer will be obliged to organise and pay the relevant costs for the return of the package within a maximum of 7 days after our first contact.Returns are only accepted on purchases made directly from the done.supply website.If you have any further questions, please contact our customer service team at https://www.done.supply/pages/contatti

Question 13

How can I return a product if I live outside the European Union?

Accepted Answer

If you reside outside the European Union and decide to return one or more of the items you ordered, please contact our customer service at https://www.done.supply/pages/contatti.You must provide the courier with the return pro-forma invoice, which only our customer service can provide you with. Otherwise, you will not be able to proceed with the shipment.

Question 14

Can I exchange a product that I purchased online?

Accepted Answer

It is not possible to request an exchange online. If you require a different size, style or colour, you can proceed with the return and then repurchase the desired product.

Question 15

How much does it cost to return my order?

Accepted Answer

For Italy and other EU countries: shipping costs for returns are borne by SG srl.For non-EU countries:shipping costs are the responsibility of the customer. Our customer service will inform you of the exact cost. Customers are also responsible for import costs, which amount to approximately 30% of the total amount of the order (excluding shipping costs).

Question 16

Can I return more than one order at the same time?

Accepted Answer

Yes, but we ask you to keep your orders separate. Returning more than one order within the same package may delay our return processes and your refund.

Question 17

When will I receive my refund?

Accepted Answer

Once your product reaches our warehouse, we will check the quality of the item(s) to ensure that they meet the standards of our return policy. After the quality check has been completed, it may take up to 14 working days for a refund to be issued. After the refund has been issued, you will receive a refund confirmation by email. Please note that refund times may vary between different payment providers. The refund is issued to the same payment method used to make the original purchase. If your order was shipped to a destination within the EU, all sales tax will be refunded. For non-EU customers, customs duties and sales taxes are non-refundable. Return costs depend on the country of dispatch.

Question 18

How can I use a promo code?

Accepted Answer

Enter your promo code at checkout. You will need to copy it exactly as it appears and then press Apply. Promo codes are valid only on done.supply and cannot be combined with other promotions.

Question 19

Why can't I use a promo code?

Accepted Answer

Below are reasons why your promotional code may not work: 1. The code has expired because it refers to a limited period. 2. Only one promotional code can be used per order. 3. The code was poorly written or copied incorrectly. 4. The code is not valid on the selected product.

Question 20

How can I clean my DONE! backpack?

Accepted Answer

You can clean your backpack DONE! we recommend washing by hand, using a detergent for delicate items and warm water. Below are the other recommendations: - Do not spin - Do not bleach - Do not tumble dry - Dry in the shade - Do not iron For any other cleaning instructions, please consult product labels or contact our customer service team at

Question 21

How can I recycle the packaging?

Accepted Answer

To receive instructions on how to recycle the packaging, contact our customer service from the page https://www.done.supply/pages/contatti

Question 22

How can I sign up for your newsletters?

Accepted Answer

Sign up by filling out the registration form located at the bottom of our home page or from the pop-up on the website.

Question 23

How do I unsubscribe from your newsletters?

Accepted Answer

You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each newsletter. Please do not hesitate to contact our customer service at info@done.supply for assistance.

Question 24

Do you want to become a done.supply reseller?

Accepted Answer

If you are a reseller and want to represent DONE! selling our products in your store contact the following email address: info@done.supply

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